FAQ

WHAT IS GALLERY DEPT?
Gallery Dept is a contemporary fashion brand known for its unique designs and artistic approach. The brand blends vintage aesthetics with modern streetwear, creating distinctive pieces that reflect individuality and creativity.

WHERE CAN I PURCHASE GALLERY DEPT PRODUCTS?
You can shop our latest collections exclusively online at sensibilityfashion.com. We do not have physical retail stores, so all purchases must be made through our official website.

DO YOU SHIP INTERNATIONALLY?
Yes, we offer international shipping to most countries. Shipping costs and delivery times vary depending on your location. For more details, please refer to our Shipping Policy.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit cards, including Visa, Mastercard, American Express, and PayPal. All transactions are secure and encrypted for your safety.

HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your package’s delivery status.

WHAT IS YOUR RETURN POLICY?
We accept returns within a specified period from the delivery date. Items must be unused, in their original condition, and with all tags attached. For full details, please review our Return Policy.

DO YOU OFFER EXCHANGES?
Currently, we do not offer direct exchanges. If you wish to exchange an item, you may return the original purchase and place a new order for the desired item.

HOW CAN I CONTACT CUSTOMER SERVICE?
For any inquiries, please reach out through the contact form on our website. Our team will respond as soon as possible.

ARE YOUR PRODUCTS LIMITED EDITION?
Many of our items are produced in limited quantities, making them exclusive. We recommend purchasing as soon as possible to avoid missing out.

DO YOU COLLECT CUSTOMS OR IMPORT TAXES?
International customers may be subject to customs fees or import taxes, depending on their country’s regulations. These charges are the responsibility of the buyer and are not included in the order total.

HOW DO I CARE FOR MY GALLERY DEPT ITEMS?
To maintain the quality of your garments, follow the care instructions on the label. We recommend washing inside out in cold water and avoiding harsh detergents or bleach.

CAN I CANCEL OR MODIFY MY ORDER?
Once an order is placed, it cannot be modified or cancelled. Please ensure all details are correct before completing your purchase.

DO YOU OFFER GIFT CARDS?
At this time, we do not offer gift cards. However, you can purchase items as gifts directly from our website.

HOW DO I KNOW IF AN ITEM IS IN STOCK?
All available products are displayed on our website. If an item is out of stock, it will be marked as such.

WHAT MAKES GALLERY DEPT UNIQUE?
Our brand stands out due to its handcrafted details, distressed finishes, and one-of-a-kind designs. Each piece is carefully curated to reflect artistic expression and authenticity.

For any further questions, please refer to our comprehensive policies or contact our support team. Thank you for choosing sensibilityfashion.com.